Refund and Cancellation Policy

Last updated: 2 August 2026

This policy applies to all service packages and subscriptions sold by Sad Marine FZE LLC ("Airomeda", "the Company", "we") through airomeda.com. By purchasing a package on our website you accept these terms.

1. Seller Information


Legal name	Sad Marine FZE LLC
Brand	Airomeda
License No.	2623417013888 (Ajman Free Zone, UAE)
Address	26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates
Email	hello@airomeda.com
Web	airomeda.com

2. What We Sell and When You Are Charged

Airomeda sells software development and IT services as fixed-scope packages. There are two payment models:

One-time project fee — the price published on the website is charged to your card at checkout.
Monthly retainer — for maintenance, support and continuous development packages, charged at the start of each billing period.

All services are delivered digitally. There is no physical shipping.

3. Cancellation and Refund Terms

3.1 Before Work Begins

If you request cancellation after payment but before work begins, you receive a full refund. No deductions are applied.

In practice this is the period between payment and mutual approval of the scope document, which normally does not exceed 3 business days.

3.2 After Work Has Begun

If you cancel after the scope is approved and work has started, we refund the remaining balance after deducting work completed to date and any non-recoverable third-party costs already incurred (licenses, servers, APIs, design assets, etc.).

The percentage of completed work is calculated against the deliverables listed in the scope document and communicated to you in writing within 5 business days of your cancellation request.

3.3 Monthly Subscriptions

You may cancel at any time.
Cancellation takes effect at the end of the current billing period; the fee for that period is not refunded.
No further charges are made after cancellation.
To cancel, simply email hello@airomeda.com.

3.4 Delivered Work

Once source code, a deployed application, design files or documentation have been delivered to you, those delivered items cannot be refunded, because the service has been digitally performed and cannot be returned.

4. Right of Withdrawal (Consumers)

For consumers resident in Türkiye, Law No. 6502 on Consumer Protection grants a 14-day right of withdrawal in distance contracts.

However, under Article 15 of the same law, the right of withdrawal does not apply to services whose performance has begun with the consumer's consent. When you approve immediate commencement of the service at checkout, your right of withdrawal ends once work begins; the pro-rata refund terms in section 3.2 then apply.

See our Distance Sales Agreement for details.

5. How Refunds Are Processed

Email hello@airomeda.com with your order number and the reason for cancellation.
We respond within 2 business days and confirm the refund amount in writing.
Approved refunds are returned to the original card used for payment. We do not refund to a different method or account.
Airomeda initiates the refund within 5 business days. Depending on your bank, it may take a further 5–10 business days to appear on your statement.

We do not deduct any processing fee from refunds.

6. If Something Is Wrong With the Service

If delivered work does not match the scope document, notify us within 14 days of delivery. We will correct the discrepancy at no cost. If it cannot be corrected within a reasonable time, we refund the price of the affected item.

This is the route we ask you to take before requesting a refund — most issues are resolved by correction.

7. Contact

For anything related to cancellations, refunds or billing:

Email: hello@airomeda.com Address: Sad Marine FZE LLC, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, UAE

Requests are answered within 1 business day on average.